Help improve the experience of the Luxembourg Red Cross’s beneficiaries, volunteers, and partners by sharing your expertise in customer journeys.
The Luxembourg Red Cross is looking for volunteers with expertise in Customer Experience (CX), Service Design, UX Research, or Design Thinking. Your mission: to analyze and map the journeys of different user groups, identify areas for improvement, and propose concrete solutions to make the beneficiaries’ experience simpler, smoother, and more human. Experience facilitating collaborative workshops is a plus. We are also looking for someone willing to take the lead on this project. Commitment: skills-based volunteering Location: Luxembourg; remote volunteering is possible Availability: flexible Duration: a few days spread over several weeks
Notre mission est d’aider les personnes vulnérables à vivre dignement et de manière autonome. En mobilisant la solidarité humaine, nous agissons de manière exemplaire, efficiente et responsable pour secourir les personnes en détresse et prévenir les situations de précarité matérielle, sanitaire et sociale, tant au Luxembourg qu’à l’étranger.
44 Boulevard Joseph II , 1840 Luxembourg
+352 2755
https://fr-fr.facebook.com/crlux/
https://lu.linkedin.com/company/croix-rouge-luxembourgeoise
https://portail.croix-rouge.lu/benevolat
The Luxembourg Red Cross is looking for volunteers with expertise in Customer Experience (CX), Service Design, UX Research, or Design Thinking.
Your mission: to analyze and map the journeys of different user groups, identify areas for improvement, and propose concrete solutions to make the beneficiaries’ experience simpler, smoother, and more human.
Experience facilitating collaborative workshops is a plus. We are also looking for someone willing to take the lead on this project.
Commitment: skills-based volunteering
Location: Luxembourg; remote volunteering is possible
Availability: flexible
Duration: a few days spread over several weeks